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1. Is this rug available?

All oriental rugs on our web site are almost always available,
as the web site is updated continuously to remove out of stock items.

2. What are my payment options?

We accept payments to our bank account (Please email us for details) or standart check (only for buyers from USA).

All prices on our website are indicated in US Dollars

3. Shipping

We ship our rugs via UPS (www.ups.com), FedEx (www.fedex.com), GLS (www.gls-group.eu) or regular air post with tracking number.

How long does it take for delivery?

Rugs usually ship in 24-48 hours after you complete the order.

Estimated delivery time - 7 days.Can I track my shipment online?

Once rugs are shipped, we will contact you via email that you indicate when checking out and tell you the tracking number.

Is delivery included in the listed prices?


From which country carpets shipped?

Most carpets shipped from Luxembourg, which is our main warehouse.

How are the carpets packed?

The carpets are packed in plastic and rolled up with scotch tape quite tightly.

4. Pictures of Rugs

Will the rug I see displayed on the web site be the particular rug that is shipped to me?

You will receive exactly the carpet that you ordered. All of our carpet are unique and exist in one item.

How accurate are the images?

Bukhara-carpets.com makes every effort to match the images as closely as possible to the actual colors. The resulting images are then compared to the rug to ensure accurate representation.

The photos of our rugs cannot, for example, portray the softness and suppleness of the wool, the tightness of the weave, the rug's overall hand and fineness, or the beauty and accuracy of the colors.
Plus, this is exacerbated by the fact that all monitors display colors differently.

Obviously nothing can compare to seeing and handling our rugs in person.

How can I request additional photos of a rug I'm interested in?

In case you need to know something more about some specific carpet,
you can click on "Ask a question about this rug" link next to any carpet and ask us your questions,
so that we can reply to them and send you some additional pictures if you need any.

Oriental Rugs F.A.Q.
About Us
Evolution of Rugs
Oriental Rug Guide
Oriental Rugs for Sale
Payments & shipping

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